2020 IDG UCaaS and CCaaS Market Trends Report

Unified communications (UC) and the contact center are often the first workloads companies move to the cloud. Adopting unified communications as a service (UCaaS) or contact center as a service (CCaaS) in the cloud has many benefits—but ensuring adequate security and acceptable network performance can prove challenging, according to a recent survey by IDG. In this executive brief, we explore how companies are overcoming these issues, specifically looking at how IT decision-makers are opting for managed services and bundled solutions that meet a wider array of business needs.