2021 Restaurant Online Ordering Trends

Why we made this report 

The restaurant industry has dramatically changed since the onset of the COVID-19 pandemic and off-premises dining became more important than ever for both restaurants and customers. But how will online ordering and third-party delivery evolve with the return to normalcy? 

At DoorDash, we want to help you make the right decisions for your business. This report brings you in-depth, current information on consumer online ordering preferences and emerging dining trends. DoorDash surveyed 1,506 customers across Canada in May 2021 to learn how they’re eating now. 

Food delivery continues to experience massive growth worldwide, including in Canada. In 2019, 29% of Canadians had used a food delivery app at least once — and by 2020, that figure rose to 39%.

On the DoorDash App, pickup has seen 427% growth year over year while delivery has seen 132% growth year over year (Q1 2021 vs. Q1 2020). 

Consumers want options — and off-premise dining provides flexibility and accessibility to great food when and where they want it. This report explores what consumers are looking for when ordering online, along with how restaurants can meet these needs and deliver unparalleled digital dining experiences. 

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