5 KPIs for Professional Services

The Professional Services (PS) market continues its ascent. Over the past five years, SPI Research has seen it grow at an annual rate of over 10%. This growth is especially true in midsized organizations – with employees between 30 and 300. One reason for this growth is these organizations are nimble enough to move quickly to respond to customer demand. They also lack the overall bureaucracy of their larger competitors. 

However, all is not smooth sailing in these midsized professional services organizations (PSOs). Research highlighted in SPI Research’s 2018 Professional Services Maturity™ Benchmark shows competitive pressures from above and below, challenging midsized PSOs to improve alignment from top to bottom. 

This research paper takes a deeper dive into the needs of the growing midsized organizations, and the important role of finance in aligning strategy, sales, talent, and service delivery to succeed.