A Day in the Life of a Contact Center Agent

Agents have a thankless job — dealing with high call volumes and oftentimes, not so pleasant customers. According to a recent Gartner report, 43% of reps reported they were overwhelmed by the number of systems and tools needed to complete work; and on top of the complexity, 62% reported that their systems provide them with unnecessary information.

Download this Report to take a look at the day in the life of a contact center agent and how these solutions enable them to be productive and efficient in their fast-paced, demanding jobs.

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