Coming together, forging ahead: Trailblazing innovative patient experiences

In healthcare today, hypermodern medicine often collides with old-fashioned patient experience. A patient can spend their morning getting an infusion of disease-fighting T cells, harvested from their own body and genetically modified to combat cancer, and later that same day find themselves glued to the telephone waiting for an update on their authorization status or having to call—yet again—to request that images from a CT scan be sent to their family physician.

It’s a jarring contradiction that no longer meets consumers’ expectations. Add in the immense challenges recently brought on by COVID-19 and providers are under pressure like never before. Suddenly, everyone needs to increase patient satisfaction, improve patient outcomes, reduce costs, and minimize provider burnout. And they need to do it fast. But how?

To answer that question, Slalom teamed up with Salesforce to co-host a virtual panel and roundtable discussion that brought leading voices from healthcare and technology together to connect, collaborate, and come to a better understanding of what providers can do today to adapt and evolve.

Our participants included practicing physicians, healthcare CIOs, marketing directors, and patient experience professionals and our conversations revealed the valuable insights you’ll find in the pages ahead. It’s clear that healthcare innovation at scale happens by empowering organizations to stand on the shoulders of those who have come before them, and we sincerely hope the learnings, tips, and common roadblocks shared here help you to blaze new trails as you transform your own patient experience.