Data Center & Infrastructure Report: Outlook for 2020

Service Express surveyed more than 500 IT professionals to identify current and upcoming challenges, and to share plans for strategies in the data center. This Data Center & Infrastructure Report is a compilation of that research.


Managing an organization’s IT infrastructure is a demanding responsibility. At all levels, IT professionals must be adaptive, strategic thinkers ready to meet current technology challenges and anticipate future demands. Service Express, a leading third-party maintenance provider of data center hardware support, asked more than 500 IT professionals to identify their challenges and priorities in the coming months. The research revealed important insights, including:

  • Security is the number one priority for IT professionals
  • The most influential driver affecting IT decision-makers is price
  • Disaster recovery continues to drive server deployment infrastructure strategies
  • A customized hybrid server deployment strategy will help meet customer needs

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