Dealing with Difficult Employees

Many people feel that managing a support operation would be great – if it wasn't for the people! 
In this free webinar, former customer support executive and practicing psychotherapist Rich Gallagher will discuss one of his favorite subjects: how to work and communicate effectively with challenging employees. 

This live webinar will provide actionable, proven techniques for dealing with subordinates, so bring your questions and join us for a fun, interactive session that will change the way you work with everyone. 

Questions this webinar will answer: 

• How can I get people to perform better without getting defensive? 
• Is there anything I can do when an old-timer resists change? 
• How can I manage people who constantly create drama? 
• What should I do when a key employee is rude to everyone?