Many people feel that managing a support operation would be great – if it wasn't for the people!
In this free webinar, former customer support executive and practicing psychotherapist Rich Gallagher will discuss one of his favorite subjects: how to work and communicate effectively with challenging employees.
This live webinar will provide actionable, proven techniques for dealing with subordinates, so bring your questions and join us for a fun, interactive session that will change the way you work with everyone.
Questions this webinar will answer:
- How can I get people to perform better without getting defensive?
- Is there anything I can do when an old-timer resists change?
- How can I manage people who constantly create drama?
- What should I do when a key employee is rude to everyone?