Employee churn is a costly problem

Agents are leaving for better opportunities. As The Great Resignation continues, contact centres must be creative to attract and keep talent. 

Get answers to these crucial questions:

  • Why does retention matter?
  • What is the link between customer experience and agent experience?
  • What do employees expect?
  • What does it mean to be “an employer of choice?”

This whitepaper can help you improve retention.

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