ESG Flexible IT Models Drive Efficiency and Innovation eBook

Uncertainty and change mean the IT organization, and its service delivery capabilities must be more flexible. Multi-year IT planning cycles have become outdated almost overnight. Organizations need the agility to deploy, scale, and deprovision resources on the fly based on rapidly changing user and business requirements.


Cloud computing operations models deliver this flexibility, allowing infrastructure users to define requirements while the provisioning and management of the infrastructure is handled “behind the scenes” in a highly automated fashion. Teams that expand cloud operations beyond the public cloud and extend it to on-premises and hybrid environments optimize their ability to adapt with agility.

This study sought to understand whether, and to what degree, an organization’s adoption of technologies and processes that enable flexible IT service delivery are correlated to IT and business benefits. Conversely, the study investigates if organizations that lag in terms of flexible IT enablement are more likely to struggle.

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