Essential Contact Center Technologies for Collections

Today’s market offers a number of challenges to collection organizations, whether they are first-party collections departments, third-party agencies or collection law firms. The industry has seen continued economic weakness, increasing competition and consolidation, as well as a growing regulatory burden and often-changing legal requirements. In light of these challenges, the industry has reacted by embracing new approaches and technologies to improve efficiencies, boost recovery rates and beat the competition. 

Alvaria grew directly from the call center business. Ever since we began building call center technology products over forty-five years ago, our first-hand experience in operating our own centers has been the driving force behind our solution development. We truly understand the challenges that centers face in managing their daily activities.