In order to facilitate employee collaboration and provide customer with excellent service, businesses of all sizes require an effective, reliable phone system. Voice over IP technology (VoIP) can be a great way for businesses to get the phone service they require at a low cost. But while cost-savings may be the primary consideration for businesses that are thinking of moving to VoIP, the story doesn't end there. VoIP offers a number of additional features and benefits that go beyond making calls and retrieving voicemail. Every business should know the full business value of today's VoIP features.