Global Bank Reuses Data to Fight Fraud and Improve Customer Experiences

In the wake of COVID-19 and new digital operations, banking and financial institutions have to cope with increasing bank fraud incidents.

This case study highlights how Teradata helped a top 10 global bank build out a predictive analytics strategy to boost fraud detection and improve customer experience. Download to learn how the bank achieved its goals, including:

  • Protected 15 million customers from remote access takeovers
  • Reduced the number of false positive alerts or account takeovers
  • Cut call center costs and volumes
  • Improved customer service with chat and email solutions

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