Hoist Finance: A Multi-National Financial Service Company

Hoist was looking for a solution to increase the outbound penetration rate and outbound efficiency to increase the talk time and successfully engage with an increasing number of customers without increasing the number of agents. 

On a broader level, Hoist wanted to set up a future-proof contact centre infrastructure that provided a modern, user-friendly, and more productive work environment for agents and enabled customercentric omni-channel inbound and outbound communications and digital self services.