How CSG Performs More Value-Add Audits by Saving Time with AuditBoard

CSG’s Audit Program: A Snapshot

  • A “lean” Internal Audit team of 9 auditors centrally located in Omaha, Nebraska, for a provider of revenue management and digital monetization, payments, and customer engagement solutions. The department includes auditors focused on IT, financial, operational, and compliance audits.
  • Responsible for conducting required audits including SOX, SSAE 18, and ISO 27001. The balance of audits are risk-based, as identified during the agile risk assessment process.
  • Responsible for coordinating the Enterprise Risk Management (ERM) program.
  • Previous audit and risk management processes were conducted in a manual environment using
  • Excel spreadsheets, which led to decentralized controls documentation, increased administrativetasks, and scaling challenges as the business grew.

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