How to Sell for Compliance

In October 2020, the Consumer Protection Financial Bureau (CFPB), issued new rules augmenting the protections of the FDCPA. These rules update parameters within which outbound campaigns can employ new communications technologies such as mobile devices, email and SMS/text messaging. 

This means companies are working within an increasingly complex regulatory environment. Advanced outreach and campaign management software is crucial to defining processes and automating campaign execution tasks to help  companies comply with regional and country-specific regulations such as TCPA, CFPB, Ofcom and other government regulatory bodies. Compliance is not optional; costing organizations between $500 – $1500 for each violation. 

Alvaria combines the best of both worlds: Aspect Software and Noble Contact Center; taking all advanced outreach  capabilities and coordinating them across all platforms – Premise and Cloud – keeping Enterprise Customers compliant, providing a greater, harassment free, customer experience.