Companies that have seen the most success with their DevOps transformations started with major shifts in culture. This cultural shift enabled greater power, autonomy, and budget to teams responsible for application development and operations—often at the expense of ITSM.
Even with the overall benefit of quicker release cycles and deployments, these changes have led to crippling inter-team rivalries which often lead to conflicting goals and a breakdown in communication between DevOps and ITSM teams. It doesn't have to be this way!
Download this 4-page paper to understand how to:
- Evolve ITSM to deliver value in a DevOps world
- Increase ITSM's value
- Bridge the gap between traditional ITSM and DevOps tools