IT Service Management Blueprint: Define Your Services for Fast and Accurate Service Delivery

Provide better IT service delivery, more consistently, and with less effort This eBook, “Define Your Services for Fast and Accurate Service Delivery,” shows you: 

• A simple plan for defining and managing your services and building your single system of record in a CMDB 
• Best practices for incident, change, problem and asset management, reporting, and more 
• How to prevent unexpected downtime creating a comprehensive, connected view of business services and IT Infrastructure