(KR) Customer Experience Status Research Report

Insights from over 2,600 consumers and 690 CX executives across industries

Times have changed. Digital customer experience (CX) channels are going mainstream. In this changing environment, in order to increase customer loyalty and sustain business growth, it is essential to satisfy customer preferences, prioritize customer-employee engagement, and leverage cloud-based technology to engage with customers throughout their journey. do.

Genesys surveyed more than 2,600 consumers and 690 CX executives in the United States, Latin America, Middle East/Africa, Europe and Asia Pacific to understand the customer and employee journey, guide them through the next phase of their CX transformation, and We published our latest global report providing actionable insights.

Download the report to see top strategic priorities and CX challenges executives are thinking about. You can also get insights into:

  • Recent trends surrounding digitization, changing consumer channel preferences, satisfaction and attitude towards personalization
  • How consumers prefer to interact, what consumers value in the customer experience
  • How to Empower Agents and Optimize Customer Journeys with New CX Technologies

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