In IT support, you need to treat your end users as customers if you want to provide the best possible service. Indeed, there's a lot that IT can learn from external customer support teams about how to be helpful.
In this live webinar, we'll cover some of the hard-won lessons from the best and worst customer-facing organizations to see what IT can do differently.
Attend this live webinar to learn:
- How to become a better listener and act on what you hear
- Ways that IT can track user sentiment and services
- How world-class operations like Dell have changed their support