Lessons for IT from the Front Lines of Customer Support

In IT support, you need to treat your end users as customers if you want to provide the best possible service. Indeed, there's a lot that IT can learn from external customer support teams about how to be helpful. 

In this live webinar, we'll cover some of the hard-won lessons from the best and worst customer-facing organizations to see what IT can do differently. 

Attend this live webinar to learn: 

  • How to become a better listener and act on what you hear 
  • Ways that IT can track user sentiment and services 
  • How world-class operations like Dell have changed their support 

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