Magic Quadrant for the CRM Customer Engagement Center

“Visionaries are ahead of potential competitors in delivering innovative products and delivery models. They anticipate emerging/changing customer service needs and move into the new market space.” Learn why Gartner, the world's leading information technology research and advisory company, placed Lithium in the Visionary quadrant, for four consecutive years. Download the Gartner report and learn:

• How 14 vendors were evaluated and performed
• Why there is a growing demand for cloud-based customer service applications that will support agents across multiple channels
• The market needs for real-time analytics, mobile, and social engagement