Mastering the Art of Workforce Augmentation With Intelligent Automation

Digitally savvy consumers today expect intelligent, quick and highly personalized service when they contact a company, especially for any kind of customer support. On the one hand, they have become accustomed to rapid response times and sophisticated self-service options online. On the other hand, they want service tailored to their specific needs and the convenience of not repeating information multiple times during their interactions with contact center agents.