Next-Gen Cloud Contact Centers for Dummies

Finally, it’s here—the new Next-Gen Cloud Contact Centers for Dummies®, RingCentral Special Edition eBook. From compelling use cases to a handy glossary of terms, it unpacks everything you need to modernize your contact center so you can most effectively:

• Minimize hold times—and maximize first-contact resolution
• Empower your agents—with pop-up data and one-click SME access
• Ensure personalized customer service across channels—from anywhere