[Opus Research Report] Positive Real-World Results for Conversational Assistance

What's in this report?

Opus Research Lead Analyst and Founder Dan Miller, surveyed a selection of Helpshift customers to establish the business value of using a conversational engagement model for customer support. This report showcases how brands that bake conversational elements – such as messaging and chatbots – into cusotmer support can improve the customer while cutting costs.

What will you learn?

  • The business impact of ROI of Helpshift
  • How one company¬†saved more than $6.3 million annully
  • How to reduce support expenses by more than 30%

Download your copy to learn how Helpshift powered conversational engagement can deliver superior customer at a reduced cost.



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