Solve Your Worst Support Situations

Discover ways you can come out a winner with those tough customers.

Let Rich Gallagher role-play his way through your worst customer support situations.
Explore examples like:

  • The high-maintenance customer: People who demand too much
  • The technologically challenged: Users who take up too much time
  • The intimidator: Those who always use anger as a weapon
  • The victim: Customers who really need help – and reassurance

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