Solve Your Worst Support Situations

Discover ways you can come out a winner with those tough customers.

Let Rich Gallagher role-play his way through your worst customer support situations.
Explore examples like:

• The high-maintenance customer: People who demand too much
• The technologically challenged: Users who take up too much time
• The intimidator: Those who always use anger as a weapon
• The victim: Customers who really need help – and reassurance