The Future of CX: 2022

A trends report by Freshworks


The last two years have resulted in permanent changes in customer behavior. Businesses have been swept up in the Digital Wave – and even as the world opens up (slowly), they will still continue to be carried away on its current.

Freshworks’ hot-off-the-press report highlights 5 big CX trends to stay afloat at scale by embracing efficiency-focused, customer-centric, digital-first channels alongside making use of innovative technologies like AI.

Read the report to stay on top of these evolving CX trends to

  • Meet rising customer expectations and deepen loyalty
  • Empower your employees to become agents of delight
  • Architect future-ready customer service experiences

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