The Social Customer Service Playbook

To become a leading brand and stay on top, you'll need to meet your customers exactly where and when they need you, exactly in the way they need your help. This starts with a sophisticated approach to measuring both agent performance and customer experience. 

Read The Social Customer Service Playbook to find out how your approach to performance metrics stacks up against top brands.

Download the Playbook to learn about:

  • Lithium's engagement spectrum model
  • Myths that can trip even the most advanced brands
  • Ten vital performance metrics, how to interpret them, and red flags to look for
  • How to connect KPIs to business objectives to advocate for resources

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