Trends 2016:The Future of Customer Service

In the age of the customer, executives don't decide how customer-centric their companiesare – customers do. Changing customer expectations for easy and effective service that is deeply personal are shaping customer service technology priorities. This report summarizes the top 10 customer service trends for 2016 that application development and delivery (AD&D) pros supporting customer service operations must pay attention to in order to deliver customer service excellence.