Video Saved the Service and Support Star

Ever been on one of those frustrating calls with a customer who's trying to describe a problem? “Umm, there's a blue and green wire coming out of this little dime-sized doohickey.”

By leveraging the camera capabilities already present in modern mobile devices, you can find the problem and fix it faster. This brief explores the transformative impact of video for service and support personnel.

Read the brief to learn:

  • How video can reduce downtime and improve productivity
  • Why live video tools are increasingly a staple of field service
  • What research has shown about the value of video-based support

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