1RPA Case Study: Artificial Intelligence Meets Robotic Process Automation

A major IPsoft client offboards roughly 200 workers each month. Each worker must be restricted from accessing applications immediately upon leaving the company. On average, each employee is credentialed in 12 applications, which translates into more than 2,400 individual access restriction requests for IT support staff every month. With the time it takes to offboard an employee, and the security risks involved, our client needed to find a way to handle offboarding requests immediately and at scale, regardless of when they were submitted, or how many were made.

Thanks to 1RPA, our client was able to automate 100% of its offboarding tasks, and the procedure is now available anytime day or night. Mean Time to Resolution (MTTR) is down 81%.
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