6 Key Customer Service Lessons for IT Support

As with any business, creating happy customers is really the key to its success. In the business of IT support, the customer can be a paying customer of your products or in many cases it's your co-workers. The same rules should apply to how we treat our customers. As with any user, the timing of getting a resolution with their IT issues can play into their happiness associated with support.

After spending over 15 years working within the IT support realm, David Hayman will bring about some lessons he's learned. He's found that getting to know his users has really helped in providing the best support and customer service experience.

Attend this live webinar to learn

• Using customer service skills for internal IT support
• Learning how to utilize active listening skills when supporting users
• How to understand what each department needs to effectively support the users
• Providing self-help solutions
• Creating realistic expectations