7 Must-Haves For Your Service Desk’s Virtual Agent

Service desks are now using AI-powered virtual agents to deliver white-glove IT support, at unprecedented speed and scale.

To help you evaluate which service desk virtual agent is right for your team, we created this guide that outlines the top 7 criteria to consider.

Learn why your virtual agent should… 

• Understand the unique language of IT support with advanced conversational AI
• Resolve IT issues autonomously, without scripting or training from your team
• Intercept requests across all channels, including email, chat, and portal