The Future of the Contact Center

According to Gartner*, “Contact center operations of the future will foster greater collaboration between employees with digital workspaces, as well as benefiting from software as a service (SaaS)-based consumption and innovation provided by born-in-the-cloud technology.”

In this report, Gartner analysts explore four future scenarios for contact centers and dive into:

  • Adoption of a holistic customer service application suite approach to procuring contact center technology
  • Investment in SaaS-based contact center software as part of a cloud-based application ecosystem
  • Use of artificial intelligence (AI) at the core of contact center software to revolutionize engagement and interactions


We use cookies to optimize your experience, enhance site navigation, analyze site usage, assist in our marketing efforts. Privacy Policy