AI Service Automation: ITSM and ITOps Convergence

This independent study presents eye-opening results from a survey of 406 IT professionals in North America, EMEA, and APAC about current and future AI-enabled, cross-functional automation and processes in IT operations (ITOps) and IT service management (ITSM).

 

It reveals how organizations are moving toward a ServiceOps model of IT services delivery and support. 



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