Achieving the Zero Back Office Vision through Artificial Intelligence

Applying AI to Accelerate Automation of Paper-Based Processes

In a recent Forrester Research survey of financial services
firms globally, three top business priorities emerged from the findings: improving the customer experience, growing revenue and complying with regulations.1 To achieve those ends, banks and insurers are counting on unprecedented investments in back-office automation – what is being called the “Zero Back Office” initiative.

Zero Back Office (ZBO) does not mean literally eliminating back offices entirely – all those processing functions still need to be performed. Rather, it refers to identifying opportunities to maximize automation and eliminate manual processing wherever possible.