Analyst Research: Successful Strategies for Improving Your Customer Care Process

Discover how TXU Energy, one of the largest retail electricity suppliers in the US, successfully implemented an end-to-end Business Activity Monitoring (BAM) solution that enabled them to exceed their customer service-level agreements (SLAs) and improve customer satisfaction. Download this publication, featuring Gartner research, to learn how customer-centric organizations are leveraging streaming analytics solutions to gain real-time visibility and actionable insights that are required to deliver superior customer service. The FAQ section delves into the advantages of choosing a real-time streaming analytics solution over a traditional BAM solution to gain visibility into end-to-end operational performance.