Automating and Scaling the Soft Skills Critical to Customer Experience in a Digital-First World

Rapidly advancing technologies are making it easier for businesses to engage with customers at scale in an increasingly digital world. In this report, sponsored study by Harvard Business Review (HBR) Analytic Services, customer service experts and technology thought leaders offer insight into how these technologies are currently delivering impactful value across industries. 

The report shows how and why companies are rapidly adopting digital-first customer engagement solutions and adapting to changing customer expectations to meet changing customer behaviors.

You'll hear from customer service experts — including Verint customers Alight, BMW, and Hertz — and several technology thought-leaders. Read the report to learn how to close the Engagement Capacity Gap to drive business results and bring your customers enjoyable experiences and interactions with your brand.