Aberdeen recently polled our analysts in the IT infrastructure group to determine the key performance indicators that set Best-in-Class information technology organizations apart from their competition. We collected data from our application performance management, cloud, virtualization, and business continuity practices, and found that Best-in-Class companies are superior when it comes to staff training, documentation, data analysis, and processes top organizations take, develop, and carry out to earn their Best-in-Class status and enable their organizations to succeed.