Bring cloud intelligence into your call center operations

Dealing with legacy contact center systems?  Chances are you’re missing out on cost and time-saving shortcuts like voice-enabled virtual assistants, transcription, and automatic callbacks, plus most legacy systems can’t leverage AI to unlock valuable data insights that help anticipate potential issues and drive a better customer experience. 

Amazon Connect from Amazon Web Services (AWS) provides a simple to use, scalable cloud-based contact center solution designed to provide a better customer experience at a lower cost.  AWS Connect can easily integrate with existing CRM solutions to improve operational efficiency and help inspire greater customer loyalty.  It leverages Amazon Lex, the same AI and Machine Learning (AI/ML) voice recognition technology used to power Amazon Alexa. 

Read our eBook today that offers insight into the advantages of Amazon Connect:

• How can you better anticipate customer’s needs with a cloud based service
• Increase operational efficiency 
• Drive customer loyalty
• Enhance speed of service and satisfaction