To thrive in today’s energy economy, utilities are designing robust new customer offerings and more comprehensive customer journeys. The industry is at a pivotal moment, when computing technology is fully able to support today’s customer-driven utility business models. This is the perfect opportunity to create a utility IT stack that can evolve with both customer experience transformation and utility business requirements.
Download the new utility industry guidebook to learn:
- How utilities are responding to the convergence of digital capabilities and customer experience transformation
- How to make progress on utility digital and cloud transformation, without tearing out or custom-coding on top of legacy systems
- How to choose the right foundational platform for your utility’s customer experience goals – pros and cons of different approaches