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As with many enterprise mission-critical applications, the suite of voice, conferencing, and messaging has moved to the cloud. This increases the need for reliable, high-performance connectivity to ensure the highest quality experience.
However, trusting voice traffic to run smoothly on a public internet infrastructure optimized for data delivery is not without risk. When using UCaaS (Unified Communications-as-a-Service) solutions from leading providers such as Microsoft, RingCentral, 8X8, Zoom and Star2Star, enterprises need to rethink the network to ensure users get the experience they can count on. SD-WAN is the perfect solution as it keeps the network up at all times and can be optimized to deliver real-time applications from the cloud. However, most SD-WAN solutions only partially address this problem.