Connected Field Service with Microsoft: Transforming the Customer Experience

Transform your manufacturing business with solutions that connect people, data and equipment to deliver profitable field service operations and deepen customer loyalty.

Download this eBook to learn how companies like yours used cloud technologies like the Internet of Things (IoT), augmented reality (AR) and advanced analytics to drive revenue growth, optimise processes, increase productivity and improve customer experience. In addition, you’ll discover how to:

• Move your organisation to a proactive, predictive service model using AR and the IoT to reduce costs, predict equipment failures, accelerate repairs and recommend systemic prevention measures.
• Use advanced analytics and data insights to reach your customers with better, more relevant equipment recommendations – increasing customer satisfaction while identifying key cross-sell and upsell opportunities.
• Reduce downtime and lower dispatch costs by connecting your employees with the devices and data they need to be productive.