Consumer: Let’s Build: Better Customer Experiences

In this second episode of Let's Build, we build for “New Customer Experiences” amidst the re-opening of businesses throughout the world.  Consumer behaviors have transformed rapidly during the pandemic and many of these new behaviors are sure to become long-term practices.  How do organizations process these new signals and create the types of experiences customer now demand during recovery? We've gathered experts from IBM and our clients to discuss how customer experiences will evolve, including:

• How to overcome blocker to using data to inform the design of customer experience at scale.
• Engaging ecosystem partners to enable associates to provide better experiences for your customers.
• How AI can provide more responsive customer service, across more channels with less cost, allowing agents to focus on more complex customer challenges.