Contact Center Disaster Recovery and Business Continuity: Best Practices and Readiness Guide for Success

Communication is often considered the lifeblood of business. However, many business functions can continue without phones. This is not the case with a contact center. If a disaster takes down the calling capabilities and other communication channels used by agents, the contact center grinds to a halt. The damage this downtime can cause to the brand reputation, customer loyalty, and top-line revenue can be dramatic.

Cloud contact center solutions provide the best way for your business to plan for and survive disaster. A well-architected approach not only houses all the contact center infrastructure and your critical data away from potential disaster sites but also ensures high availability by employing a state-of-the-art network required to bypass local problems.

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