Cracking The Employee Experience Code

While the benefits of strong employee experience (EX) for business results are clear, what is unclear is how to increase them. The problem is one of scope. EX's efforts are often focused on improving the entire employee lifecycle, from hiring to termination. However, our research shows that it's employees' commute that matter the most, and that the investments that help them succeed in their daily work have the greatest impact on engagement.

Forrester Consulting surveyed 3,103 global information workers to delve into their needs and the ability of their companies to meet those needs. Through this research, we examine two core dimensions of EX that IT Decision Makers (ITDM) must address: engagement and burnout.

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