Marketing & Sales
Technology
Workplace & HR
Business & Finance
The scope and value that modern IT service delivery provides a business is increasing dramatically, according to a new research reportfrom Enterprise Management Associates (EMA). And yet in some organizations legacy ITSM systems contribute significantly to reduced credibility for IT departments who fail to integrate with and support important business concerns.
This lack of modern IT service delivery creates multiple issues for the enterprise, including:
- Increasing divergence of IT and business performance
- Rising costs due to service delivery complexity
- Inability to measure and protect a business from potential risks