Customer Service Best Practices

Your agents embody your brand with every customer contact. It’s up to you to make them more successful in engaging customers, dealing with customer challenges and avoiding burnout that leads to attritions. Read this ebook and see how to turn your customer service agents into customer experience heroes. You’ll learn:

• Three success strategies that Genesys CX Heroes use
• Skills every agent should have
• Key training tips
• Benchmarking strategies to measure customer service and customer experience