Digital Engagement in the Contact Center

How to drive employee motivation and learning with gamification and feedback Digital engagement provides an exciting new way of breaking away from old paradigms to generate motivation, proficiency and engagement.

In this white paper we will:

• Provide ways to rethink call center agent motivation by using techniques like feedback, competition, adaptive learning and goals.
• Take a look at what digital motivation looks like in the contact center from the point of view of a call center agent and his manager

Using gamification can do much more than drive quality and performance. It also provides agents with much needed engagement, transparency, feedback and optimal use of best practices training.