Digital Transformation: 4 Characteristics of a Winning Strategy

The pandemic changed the game in terms of policyholder interaction. Make sure you and your customers both win.

The insurance industry continues to change in ways that would have been unimaginable before the COVID-19 pandemic. It’s a challenge for insurers to understand how they can leverage these changes to deliver a better customer experience during the claims journey. Get first-hand advice from a roundtable of claims experts that might help you respond to this rapidly evolving landscape.

Download this white paper now to discover why roundtable participants agreed that one silver lining of 2020 was forced transformation, particularly when it comes to the adoption of digital claims processes. The panel also detailed 4 characteristics of a superior claims journey, including:

• The importance of simplicity, transparency, and low effort
• Why you should prioritize smaller changes over larger ones
• How to balance automation with empathy
• Choosing quick wins to deliver ROI