Digital Transformation of Customer Experience Management: The Role of Cloud Technology

Customer empowerment is a top challenge influencing modern customer experience (CX) programs. Driving that is the adoption of digital channels companies use to interact with customers, and digital technologies they use to manage these interactions. In fact, Aberdeen’s research shows that 51% of businesses use at least eight channels in their CX programs, yet only 17% are fully satisfied with their ability to use these insights to achieve their goals. Join this webinar to learn: