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Artificial intelligence (AI) capabilities are improving rapidly. Moving beyond the question-and-answer AI experiences of the past, modern voicebots and chatbots can engage with customers in complex conversations. Now, a virtual agent can leverage context to more seamlessly move customers through their journey.
Read this ebook and learn how an integration between Genesys and the Google Cloud Contact Center AI solves common contact center challenges and provides expanded AI capabilities, including voicebots and chatbots that can:
- Proactively engage customers in natural conversations
- Meet customers where and when they want with on demand and self-service
- Resolve issues faster while improving customer satisfaction and employee efficiency